Shipping Policy

Free Shipping

• Canada: Free standard shipping on all orders over $50 CAD (before tax).

• United States: Free standard shipping on all orders over $40 USD (before tax).

Processing Time

• Orders are processed within 2–5 business days after payment is confirmed.

• Orders placed on weekends or holidays will be processed on the next business day.

Delivery & Tracking

• Shipping options and estimated delivery times will be provided at checkout.

• Once shipped, you will receive an email with tracking details.

Responsibility

• Once your order is shipped, the carrier is responsible for delivery. We are not liable for delays caused by carriers, customs, or events beyond our control.

Return & Exchange Policy

We want you to love your order. If there’s an issue, please review the conditions below:

Eligibility

• Returns or exchanges must be requested within 30 days of delivery.

• Items must be:

  • Unworn

  • Unwashed

  • In original packaging with hang tags attached

• You must provide your order number and confirm the product is in its original form.

How to Request a Return/Exchange

1. Go to our Contact Page and submit your request.

2. Provide:

   • Order number

   • Reason for return/exchange

   • Confirmation that the item is unworn, unwashed, and in original packaging with tags.

3. One of our representatives will review your request and, if approved, provide a return shipping label or arrange a replacement.

Accepted Reasons for Return

• Wrong size, design, or color was sent.

• Product arrived damaged.

Refunds

• Approved refunds will be issued to your original payment method within 5–10 business days after we receive and inspect the returned item.

• Shipping costs are non-refundable.

Exchanges

• Exchanges are only available for approved cases (wrong item sent or defective item).

• Subject to product availability.

Final Sale Items

• Second Life products are final sale — no returns or exchanges accepted.

At this time, we only offer shipping within Canada &  United States. We apologize for any inconvenience.

We accept major credit cards, including Visa, Mastercard, American Express, and Discover. We also accept payment via PayPal.

Once your order has shipped, you will receive a confirmation email with a tracking number. You can use this number to track your order on our website or through the carrier's website.

If your order has not yet shipped, you can cancel it by contacting our customer service team. If your order has already shipped, you may need to return the items according to our Returns Policy.

Yes, we offer a size guide on our website to help you find the right fit for your body type. If you have any questions about sizing, please don't hesitate to contact our customer service team for assistance.

You can contact our customer service team by submitting a ticket on contact page. Team will assist you with any questions or concerns you may have.