What are you looking for?

At Classified Studio Corp, we want to make your shopping experience as smooth as possible. Please review our shipping and return policy before placing your order.

1. Shipping Policy

Free Shipping

  • Canada: Free standard shipping on all orders over $50 CAD (before tax).
  • United States: Free standard shipping on all orders over $40 USD (before tax).

Processing Time

  • Orders are processed within 2–5 business days after payment is confirmed.
  • Orders placed on weekends or holidays will be processed on the next business day.

Delivery & Tracking

  • Shipping options and estimated delivery times will be provided at checkout.
  • Once shipped, you will receive an email with tracking details.

Responsibility

  • Once your order is shipped, the carrier is responsible for delivery. We are not liable for delays caused by carriers, customs, or events beyond our control.

2. Return & Exchange Policy

We want you to love your order. If there’s an issue, please review the conditions below:

Eligibility

  • Returns or exchanges must be requested within 30 days of delivery.
  • Items must be:
    • Unworn
    • Unwashed
    • In original packaging with hang tags attached
  • You must provide your order number and confirm the product is in its original form.

How to Request a Return/Exchange

  1. Go to our Contact Page and submit your request.
  2. Provide:
    • Order number
    • Reason for return/exchange
    • Confirmation that the item is unworn, unwashed, and in original packaging with tags.
  3. One of our representatives will review your request and, if approved, provide a return shipping label or arrange a replacement.

Accepted Reasons for Return

  • Wrong size, design, or color was sent.
  • Product arrived damaged.

Refunds

  • Approved refunds will be issued to your original payment method within 5–10 business days after we receive and inspect the returned item.
  • Shipping costs are non-refundable.

Exchanges

  • Exchanges are only available for approved cases (wrong item sent or defective item).
  • Subject to product availability.

Final Sale Items

  • Second Life products are final sale — no returns or exchanges accepted.

3. Contact Us

For shipping, returns, or exchanges, please contact us through our Contact Page at:

Classified Studio Corp
Website: www.classifiedstudio.ca